The agent. Standalone.
For HVAC contractors, roofing crews, solar installers, kitchen & bath firms, plumbing & electrical service businesses, custom home builders, and other trade & construction operators. Three tiers. Premium build. Replaces the dispatcher, the appointment coordinator, and the inside sales rep — who never get hired together. 12-month engagement. Annual partnership.
Tier recommendation for your business.
What your team can do. What one agent does.
Side-by-side. Honest math. A typical 3-to-6 person front-office team at a $2M service business compared to a single Account Manager tier. Cost is the last column — not the headline. The headline is what your team physically cannot do at any price.
3–6 humans · $150K–$300K/yr
Account Manager · $4,997/mo
Front-office team cost assumes a typical $2M service business: receptionist + appointment coordinator + after-hours answering service + intake coordinator + occasional ISA. Conversion rate ranges drawn from industry benchmarks (HubSpot, Salesforce, ServiceTitan, Drift). Account Manager conversion rate based on trained-deployment performance across deployed clients in adjacent verticals.
What this actually costs per customer interaction.
Per-conversation math: $18K/mo human team handling 360 monthly inquiries (typical mid-size service business) → $50 per conversation. Account Manager at fair-use ceiling of 5,000 monthly conversations → $1 per conversation. The gap widens as inquiry volume scales — human cost grows linearly, agent cost stays flat.
The window is closing. Fast.
Voice AI adoption in service businesses has tripled in 18 months. The early adopters in your market are already capturing the leads your team misses. By the end of 2026, AI front-office coverage will be the baseline. The first deployer in any local market typically captures and holds the dominant share.
Sources: McKinsey “State of AI” 2025 + 2026 surveys; Forrester Conversational AI Adoption Index 2026; Salesforce State of Service Report 2025-2026. Voice AI adoption in service businesses grew from 6% (Q4 2024) to 19% (Q4 2025) to projected 38% by Q4 2026.
One trained agent. 720 hours a month. Every language your customers speak.
Trained on your services, your pricing, your competitors, your brand voice. Tunable from customer-service-warm to consultative-advisor to aggressive-closer — your choice. Calendar-native: sees your availability and books directly. Cross-channel: phone, chat, SMS — same context, same conversation, never starts over. Hands off to a live human during business hours when the lead is hot.
Costs less than the entry-level hire you’ve been trying to make for two years.
Replaces the $150K–$300K/yr fragmented front-office function — receptionist, appointment coordinator, after-hours service, intake coordinator. One Account Manager tier at $4,997/mo does the work of all of them, 24/7, in every language, with 2x the conversion rate. The math isn’t “20% cheaper than a human.” The math is 50x cheaper per conversation, while covering hours and channels the human team can’t reach at any price.
The first business in your local market to deploy owns the next decade.
Three blocks from where you’re reading this, a competitor in your vertical has already deployed an AI front office or is about to. Right now they’re booking the consultations, the showings, the test drives, the discovery calls that your team didn’t get to in time. Catching up takes 6–12-months once you start. Starting tomorrow means you’re competing for second place. Starting today means you set the pace and everyone else reacts. This is the single highest-leverage decision a service-business operator will make in 2026.
Three tiers. Each one replaces a specific role.
Receptionist replaces the front desk coordinator who answers and books appointments. Sales Rep replaces the inside sales rep who actively sells, qualifies, upsells, and handles objections. Account Manager replaces the receptionist plus the answering service plus the after-hours coverage — answers actual phone calls 24/7.
Every tier integrates with your calendar (Google Calendar, Microsoft 365), sends SMS confirmations and reminders, and includes the conversation logging, anonymization pipeline, and Consent Pack required for legal compliance — same infrastructure we use on Studio Máté’s own agent, Sofia.
Trade & construction operators. Premium builders.
Each vertical has its own dominant operational software, its own buyer behavior, its own bottleneck. The agent is configured to your stack on day one of onboarding.
HVAC Contractors
A no-cool emergency at 9:47pm Sunday. The homeowner calls four contractors. Three go to voicemail. The Account Manager picks up in 8 seconds, qualifies urgency, dispatches the on-call tech with unit make and model. The $4,200 condenser replacement starts Monday.
Roofing Contractors
200 calls in 48 hours after a Cat-3 hurricane crosses your service area. Your office handles 40. The Account Manager tier handles all 200 — qualifies insurance vs. cash, captures claim-window dates, books inspections in priority order. The competition’s voicemail loses, you don’t.
Solar Installers
A homeowner researches at 10:47pm after opening a $387 electric bill. The Account Manager tier answers ITC + NEM 3.0 + financing questions at homeowner-research hour, models the system at his sq footage, confirms 200A MSP, books the site assessment. The $48K system closes in 14 days instead of 14 weeks.
Kitchen & Bath Design Firms
A homeowner finishes a Houzz scroll Saturday at 3pm. She inquires with three showrooms. The Sales Rep tier books her into your senior designer’s calendar in under 5 minutes — budget qualified, Pinterest matched, NKBA-grade conversation. The $92K kitchen renovation signs because two competitors didn’t respond until Monday.
Custom Home Builders
A couple sold their tech startup and wants to build on their 1.4-acre lot. Your senior PM’s Saturday is too valuable to waste on tire-kickers. The Account Manager tier runs lot + zoning + financing pre-qualification, confirms spouse alignment, and books only $2M+ qualified prospects onto the PM’s calendar.
Plumbing Contractors
A burst pipe at 2:14am. The homeowner panics, the ceiling is flooding the second floor. The Account Manager answers in under 10 seconds, walks her through shutting off the main water valve while dispatching your on-call tech. The $389 emergency call becomes a $13,800 PEX repipe two weeks later when the inspection reveals systemic galvanized failure.
One agent. Trained to three depths.
Each tier is the same avatar agent, trained to do more. Upgrade or downgrade anytime; changes prorate immediately.
Every tier comes with a custom photorealistic face and voice like these — tap any face to see the full gallery. You pick the look; the tier sets the job.
Receptionist
A live avatar on your site that also answers your phone line, chat and text 24/7 — captures leads, qualifies, books appointments to your calendar, and confirms. The front desk that never closes. Reduces no-show rates 20–30%.
- Live avatar on your website
- 24/7 inbound phone, chat & text
- Hands a call off to the on-site avatar on request
- Books appointments directly to your calendar
- Confirmations + day-of reminders + reschedules
- Voice in ~30 languages; chat & text unlimited languages
- Google Calendar + Microsoft 365 integrations
- Up to 500 conversations / month
- Monthly performance report
Anchor: A receptionist runs $45,000–$60,000/year fully loaded — and only works business hours.
Sales Rep
Everything the Receptionist does — same live avatar, same 24/7 phone, chat and text — plus it sells. Knows your pricing and your competition, qualifies, handles objections, upsells, and chases quiet quotes until they’re answered.
- Everything in Receptionist
- Active lead qualification + scoring
- Real quotes + service recommendations + upsells
- Pricing & competitor objection handling
- Multi-touch follow-up until the quote is answered
- Unlimited languages (chat & text)
- CRM integration (HubSpot, Salesforce, custom)
- Up to 2,000 conversations / month
- Bi-weekly performance reviews
Anchor: An inside sales rep runs $75,000–$120,000/year fully loaded with a 6-month ramp.
Account Manager
Everything the Sales Rep does — same live avatar, same 24/7 phone, chat and text — plus it works the relationship on its own: maintenance and seasonal reminders, win-backs, review requests after a job, and recurring rebookings. Revenue that compounds after the first sale.
- Everything in Sales Rep
- Proactive outreach — it initiates, not just responds
- Maintenance & seasonal reminder campaigns
- Win-back of lapsed customers
- Post-job review requests + reputation building
- Recurring-service rebooking + light dispatch coordination
- Call recording + transcription + analytics
- Up to 5,000 conversations / month (chat + voice combined)
- Weekly performance reviews
Anchor: An account manager plus coordinator runs $90,000–$140,000/year — and still goes home at five.
Available today.
Calendars: Google Calendar · Microsoft 365 · Apple iCal · any CalDAV-compatible system.
CRM & Sales: HubSpot · Salesforce · Pipedrive · Follow Up Boss · KvCORE · custom REST API integrations.
HVAC / Plumbing / Electrical dispatch: ServiceTitan · FieldEdge · Housecall Pro · Jobber · ServiceFusion · Successware.
Roofing CRM & estimating: JobNimbus · AccuLynx · Roofr · CompanyCam · Xactimate (some require per-customer API key setup).
Solar design & financing: Aurora Solar · OpenSolar · Sungage · GoodLeap · Mosaic · Sunlight · EnerBank.
Builder & remodeler project management: BuilderTrend · CoConstruct · Procore · JobTread · Houzz Pro.
Pest control & field service: PestPac · FieldRoutes · GorillaDesk · ServSuite · Skimmer (for pool service).
Communications: SMS + voice telephony · real-time voice synthesis · live transcription · WhatsApp Business (on request).
The premium build. Not the cheap chatbot.
Built on best-in-class reasoning — the most capable models available. Conversations sound like a person, not a script.
Custom-trained per business — we ingest your service catalog, pricing, brand voice, FAQ database, and operational rules. The agent doesn’t read from a generic script; it knows your business.
Legal compliance built in — GDPR · Quebec Law 25 · CCPA · PIPEDA. Conversation logging, anonymization pipeline, In-Conversation Consent Pack on every deployment. Audit-trail-ready from day one.
Onboarding covers — agent training, integration setup, SMS template setup, brand voice configuration, voice persona (Account Manager +), and a 30-day post-launch optimization sprint.
Honest about the limits.
Chat & SMS — truly unlimited. The agent’s reasoning handles ~95 languages fluently. If your customer types in Tagalog, Wolof, Vietnamese, Hungarian, Polish, Mandarin, or Hindi, the chat agent responds natively. No restriction. No tier upgrade required.
Voice (Account Manager) — ~30 languages with fluent voice synthesis. Voice requires text-to-speech and speech-to-text, which support roughly 30 languages with production-quality voice rendering. Sofia is trained natively in English, Spanish, and French. Other languages are technically supported but not part of our standard training stack — available on request for custom engagements.
If your business needs a specific language outside the voice list, tell us on the discovery call. In most cases we can confirm coverage and quality before the engagement starts; in edge cases we’ll quote a custom voice configuration scoped separately.
Simple. Operator-friendly.
12-month engagement. We sell annual partnerships, not month-to-month subscriptions. The reason is operational: agent training, voice persona work, and content library setup compound over months. Customers who commit to a year see the actual performance curve; month-to-month creates churn before the agent has had time to learn the business.
30-day satisfaction guarantee on onboarding. If the agent isn’t deployed and performing within 30 days of onboarding kickoff, you get a full refund of the onboarding fee and we walk away clean — no monthly fees charged, no obligation continued.
No auto-renewal. At the end of Year 1 the engagement does not roll over silently. We sign a new agreement to continue. The renewal is your active choice, not our default behavior.
Early termination. If you need to exit mid-engagement, a 50% buyout of the remaining months releases you from the contract. No collections drama, no clawbacks — we’d rather you leave well than feel trapped.
One-time onboarding fees: Receptionist $1,497 · Sales Rep $2,997 · Account Manager $4,997. Covers agent training, integration setup, brand voice configuration, voice persona (Voice +), and 30-day optimization sprint.
Tier upgrades prorate instantly. Pay the difference for the current month, new tier locks in next cycle. Downgrades follow the same logic.
Account Manager fair-use: Unlimited inbound minutes for normal business use. Sustained usage exceeding 2,000 inbound minutes/month for three consecutive months may trigger an upgrade conversation — we’ll always reach out first.
What’s not included: phone number rental ($1–3/mo per number — your direct cost). Outbound calling (Account Manager is inbound only at launch).
The agent works best with the rest of the stack.
The AI Avatar Agent answers and books. But where do the leads come from in the first place? An SEO content engine that ranks for your service keywords, and a website that converts the traffic the agent talks to. Studio Máté Stacks bundle all three — AI Avatar Agent + SEO + Website — working as one synchronized system.
Ready to plug it in?
A 30-minute walkthrough is how we figure out which tier fits, what your integrations look like, and how fast we can get the agent live. Two-week typical launch for Receptionist. Three-week launch for Account Manager.